Refund policy

Refund & Return Policy

Effective Date: [Friday, June 5, 2026]

Thank you for shopping with Prime GPU. We are committed to providing quality computer hardware products. This Refund & Return Policy outlines the terms and conditions for returns, refunds, exchanges, and warranty-related claims for products purchased through our website.

1. Eligibility for Returns

Customers may request a return within 14 days of receiving their order, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging, including all accessories, manuals, cables, and documentation.
Proof of purchase (order number or receipt) is provided.
The product has not been physically damaged, modified, or misused.

We reserve the right to inspect returned items before approving a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

Products that have been damaged due to improper installation, misuse, neglect, accidents, or unauthorized modifications.
Products with missing components, accessories, serial number labels, or original packaging.
Clearance, final sale, or specially marked non-refundable items.
Software, digital products, or downloadable content (if applicable).

3. Defective or Damaged Products

If a product arrives damaged, defective, or not as described, please contact us within 7 days of delivery.

Customers may be required to provide:

Photographs of the product and packaging.
A description of the issue.
Proof of purchase.

If the claim is approved, we may offer:

A replacement product.
A repair (where applicable).
A full or partial refund.

4. Refund Process

Once a returned product is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

Unless the return is the result of a defective, damaged, or incorrectly shipped product, customers are responsible for all return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged during return transit.

6. Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Prime GPU shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of, inability to use, or performance of any product sold through our website.

Nothing in this policy limits any rights that consumers may have under applicable Canadian consumer protection laws.

8. Consumer Rights

This policy is governed by the laws of the Province of Ontario and the laws of Canada applicable therein. This policy does not affect any statutory rights available to consumers under applicable consumer protection legislation.